1. Cancellation Before Shipment
- Your Right to Cancel: You can cancel your order for any reason before it has been shipped by contacting our customer service team.
- Timeframe: To ensure a successful cancellation, please request cancellation as soon as possible. Once your order is shipped, it cannot be cancelled.
- Refund: Upon cancellation of your order, we will initiate a full refund of the order amount to your original payment method.
2. Cancellation After Shipment (Order in Transit)
- Limited Cancellation: In most cases, orders that are already in transit with Shiprocket cannot be cancelled. However, we will try our best to assist you. Please contact our customer service team immediately.
- Possible Outcomes: Depending on the stage of transit, the following outcomes are possible:
- Successful Cancellation: If the shipment can be intercepted and returned to us, a full refund will be processed.
- Partial Refund: If the shipment cannot be intercepted, but the product is refused at the time of delivery, a refund may be processed after deducting shipping costs and any applicable return fees from Shiprocket.
3. Cancellation After Delivery
- Refer to Returns Policy: If you wish to cancel your order after it has been delivered, please refer to our Returns Policy for detailed instructions on how to return the product and request a refund.
4. Refunds Processing Time
- Cancellation Before Shipment: Refunds for cancelled orders will be processed within [Number] business days after the cancellation request is confirmed.
- Cancellation After Shipment: The refund processing time for cancelled orders in transit or after delivery will depend on Shiprocket’s return and refund policies. We will keep you informed of the progress. (https://www.shiprocket.in/privacy-policy)
5. Special Considerations
- Non-Cancellable Items: Some items, such as personalized products, custom-made items, or perishable goods, may not be eligible for cancellation. This will be clearly indicated on the product page before you place your order.
- Order Modifications: If you need to change the shipping address or other details of your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but it may not always be possible if the order has already been processed or shipped.
6. Contact Us
For any questions or concerns regarding order cancellations, please contact our customer service team at: