1. Eligibility for Refunds
- Approved Returns: Refunds are issued for products that have been returned and accepted by VAMP Beauty Cosmetics as per our Returns Policy.
- Refundable Scenarios: Refunds are typically issued in the following scenarios:
- Cancellation Before Shipment: Orders cancelled before they are shipped are eligible for a full refund.
- Damaged/Defective Products: Products received in damaged or defective condition are eligible for a full refund, including the cost of return shipping.
- Incorrect Products: Products received that are different from what was ordered are eligible for a full refund and may also be eligible for exchange or return.
2. Non-Refundable Items
- Gift Cards: Gift cards are non-refundable.
- Sale/Discounted Items: Some sale or discounted items may be non-refundable or eligible for store credit only. This will be clearly indicated on the product page before purchase.
3. Refund Process and Timelines
- Initiating a Refund: Once your return has been received and approved, we will initiate your refund.
- Refund Method: Refunds will be credited back to the original payment method used for the purchase.
- Refund Processing Time:
- Cancellation Before Shipment: Refunds will typically be processed within [Number] business days of cancellation confirmation.
- Returns: Refunds will typically be processed within [Number] business days of receiving the returned product and verifying its condition.
- Refunds Through Shiprocket: If your return is facilitated through Shiprocket, the refund processing time may be subject to their policies and timelines.
4. Partial Refunds
In certain cases, a partial refund may be issued:
- Products Returned in Used Condition: If the product is not in its original, unused condition, a partial refund may be issued after assessing the product’s value.
- Missing Components: If the returned product is missing original components, accessories, or packaging, a partial refund may be issued.
- Cancellation After Shipment: In cases where an order is cancelled after it has been shipped but can be intercepted by Shiprocket, a partial refund may be issued after deducting shipping costs and applicable return fees.
5. Consumer Protection (E-Commerce) Rules, 2020
- We comply with all applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020, ensuring transparency and fairness in our refund processes.
- You have the right to a refund within 14 days of receiving a defective or damaged product or a product that is significantly different from what was described.
- We will not refuse a refund if you exercise your right to return the product within the stipulated time frame.
6. Contact Us
For any questions or concerns regarding our Refund Policy, please contact our customer service team at:
[Email Address]
[Phone Number]
[Customer Support Hours]