Refund policy

1. Eligibility for Refunds

Approved Returns: Refunds are issued for products that have been returned and accepted by VAMP Beauty Cosmetics as per our Returns Policy.
Refundable Scenarios: Refunds are typically issued in the following scenarios:
- Cancellation Before Shipment: Orders cancelled before they are shipped are eligible for a full refund.
- Damaged/Defective Products: Products received in damaged or defective condition are eligible for a full refund, including the cost of return shipping.
- Incorrect Products: Products received that are different from what was ordered are eligible for a full refund and may also be eligible for exchange or return.

2. Non-Refundable Items

Gift Cards: Gift cards are non-refundable.
Sale/Discounted Items: Some sale or discounted items may be non-refundable or eligible for store credit only. This will be clearly indicated on the product page before purchase.

3. Refund Process and Timelines

Initiating a Refund: Once your return has been received and approved, we will initiate your refund.
Refund Method: Refunds will be credited back to the original payment method used for the purchase.
Refund Processing Time:
- Cancellation Before Shipment: Refunds will typically be processed within [Number] business days of cancellation confirmation.
- Returns: Refunds will typically be processed within [Number] business days of receiving the returned product and verifying its condition.
- Refunds Through Shiprocket: If your return is facilitated through Shiprocket, the refund processing time may be subject to their policies and timelines.

4. Partial Refunds

In certain cases, a partial refund may be issued:

Products Returned in Used Condition: If the product is not in its original, unused condition, a partial refund may be issued after assessing the product’s value.
Missing Components: If the returned product is missing original components, accessories, or packaging, a partial refund may be issued.
Cancellation After Shipment: In cases where an order is cancelled after it has been shipped but can be intercepted by Shiprocket, a partial refund may be issued after deducting shipping costs and applicable return fees.

5. Consumer Protection (E-Commerce) Rules, 2020

We comply with all applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020, ensuring transparency and fairness in our refund processes.
You have the right to a refund within 14 days of receiving a defective or damaged product or a product that is significantly different from what was described.
We will not refuse a refund if you exercise your right to return the product within the stipulated time frame.

1. Cancellation Before Shipment

Your Right to Cancel: You can cancel your order for any reason before it has been shipped by contacting our customer service team.
Timeframe: To ensure a successful cancellation, please request cancellation as soon as possible. Once your order is shipped, it cannot be cancelled.
Refund: Upon cancellation of your order, we will initiate a full refund of the order amount to your original payment method.

2. Cancellation After Shipment (Order in Transit)

Limited Cancellation: In most cases, orders that are already in transit with Shiprocket cannot be cancelled. However, we will try our best to assist you. Please contact our customer service team immediately.
Possible Outcomes: Depending on the stage of transit, the following outcomes are possible:
- Successful Cancellation: If the shipment can be intercepted and returned to us, a full refund will be processed.
- Partial Refund: If the shipment cannot be intercepted, but the product is refused at the time of delivery, a refund may be processed after deducting shipping costs and any applicable return fees from Shiprocket.

3. Cancellation After Delivery

Refer to Returns Policy: If you wish to cancel your order after it has been delivered, please refer to our Returns Policy for detailed instructions on how to return the product and request a refund.

4. Refunds Processing Time

Cancellation Before Shipment: Refunds for cancelled orders will be processed within [Number] business days after the cancellation request is confirmed.
Cancellation After Shipment: The refund processing time for cancelled orders in transit or after delivery will depend on Shiprocket’s return and refund policies. We will keep you informed of the progress. (https://www.shiprocket.in/privacy-policy)

5. Special Considerations

Non-Cancellable Items: Some items, such as personalized products, custom-made items, or perishable goods, may not be eligible for cancellation. This will be clearly indicated on the product page before you place your order.
Order Modifications: If you need to change the shipping address or other details of your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but it may not always be possible if the order has already been processed or shipped.

6. Contact Us

For any questions or concerns regarding order cancellations, please contact our customer service team at:

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